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1st Line Support

Roc Technologies • Bucklebury, Reading

Salary
£28k – £28k
Posted
28 April 2026
Work mode
Full-time
Sponsor match
medium
Skilled WorkerWorker (A rating)
IT Service Desk Analyst (1st Line Support) We are seeking a customer-focused IT Service Desk Analyst to be the first point of contact for IT incidents and service requests. You will log, triage, and resolve issues end to end, delivering excellent service in line with SLAs and aiming for first-contact resolution. This role suits someone who enjoys problem-solving in a fast-paced Managed Services en
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