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Welsh Speaking Service Desk Analyst

Hays Specialist Recruitment Limited • Swansea, Wales

Salary
£35k – £35k
Posted
27 April 2026
Sponsor match
medium
Skilled WorkerWorker (A rating)
Your new role Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users. Categorise and Prioritise: Classify incidents based on impact and urgency. Troubleshoot: Use technical knowledge to diagnose and resolve issues. Escalate: Refer complex or unresolved cases to higher-level support. Update Tickets: Maintain detailed records of incident progress. What you'll ne
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