Jobs from Claranet Limited

The Role The Supplier Management Lead is responsible for establishing, maintaining, and optimising relationships with suppliers to ensure the delivery of secure, compliant, and high-quality services to customers including customers in the financial services sector. This role oversees supplier performance, contractual obligations, risk management, and continuous improvement, acting as a trusted adv

The Role As an Associate SOC Analyst, you bring a strong background in IT or cybersecurity to a transitory role that builds towards full SOC Analyst responsibilities. You use your foundational knowledge to independently triage, investigate, and validate alerts using established playbooks. While you handle basic incident investigations and documentation, you escalate cases requiring deeper analysis

SOC Automation Engineer As a SOC Automation Engineer, you will apply hands-on engineering expertise to design, build, and optimise automation workflows that improve the scalability and efficiency of SOC services. Working across SIEM, endpoint, and orchestration platforms (primarily Palo Alto XSOAR), you will reduce analyst workload, accelerate incident response, and enhance decision-making across

The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving inciden

Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. Technical Operations provide high level level technical support to UK business customers. As a team of experienced engineers, we are responsible for the swift repair of comp

The Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are abl

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management wit

Essential Roles & Responsibilities Support the creation and maintenance of release plans and schedules Assist in the development and implementation of release procedures and policies Ensure that documentation and related materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with ke