IT Jobs
Head of Customer Support
Lucanet Group • UK
Salary
£62k – £62k
Posted
4 October 2026
Sponsor match
high
Skilled WorkerWorker (A rating)
Role overview
Lucanet Group is hiring a Head of Customer Support in UK, a it role. The advertised salary is £62k – £62k. Lucanet Group holds an active licence on the UK Home Office register of sponsors for the Skilled Worker route, which means it can sponsor a visa for this hire if it chooses to.
The role and the team As a Head of Customer Support (all genders), you'll turn our Support function into an AI-first, automation-driven team that gives customers fast, accurate and caring help at scale. You'll own the vision, the roadmap and the results, from tNPS to SLA adherence. You'll work closely with Product, Engineering, Customer Success and other teams of the Customer Excellence division, as well as with our partner ecosystem. You'll build an international Support team that covers multi…
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