IT Jobs
Major Incident & Escalation Manager
Hays • Milton Keynes, Buckinghamshire
Salary
£91k – £117k
Posted
5 September 2026
Sponsor match
high
Skilled WorkerWorker (A rating)
Role overview
Hays is hiring a Major Incident & Escalation Manager in Milton Keynes, a it role advertised as contract. The advertised salary is £91k – £117k. Hays holds an active licence on the UK Home Office register of sponsors for the Skilled Worker route, which means it can sponsor a visa for this hire if it chooses to.
Milton Keynes (2-3 days per week on-site) £350-£450 per day Outside IR35 We're looking for an experienced Major Incident & Escalation Manager to join a busy Service Operations team, taking ownership of critical incidents, high-priority service escalations and supplier performance issues across a complex IT environment. The role acts as a central point of coordination between business stakeholders, technical teams and third-party suppliers to ensure service issues are driven through to resolutio…
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