UK - Account Manager (Feltham)

Join us to shape the future of work: your next adventure awaits! Position Overview The Onsite Recruitment Account Manager is responsible for managing client relationships, onsite recruitment operations, and workforce fulfilment directly at the client’s facility. Acting as the primary operational liaison between client stakeholders and internal recruitment delivery teams, the Onsite Account Manager ensures seamless candidate sourcing, onboarding, workforce planning, SLA compliance, and high levels of client and worker satisfaction. Key Responsibilities Client Relationship & Account Management Serve as the primary onsite operational contact for client managers, shift leaders, and HR teams. Build and maintain strong, consultative relationships with client stakeholders to understand staffing demands, operational priorities, and retention goals. Conduct regular operational meetings, shift check-ins, and performance reviews to report on key metrics and account SLAs. Recruitment & Onboarding Operations Oversee high-volume sourcing, interviewing, selection, and orientation for temporary, contract, or permanent staff. Ensure effective pipeline management to meet volume fulfilment targets and tight shift start deadlines. Deliver structured onsite orientation, site walkthroughs, and safety briefings to prepare candidates for placement. Workforce Supervision & Attendance Management Oversee day-to-day onsite attendance, shift check-ins, clock-in management, and absence tracking. Proactively resolve candidate and worker queries, shift adjustments, workplace concerns, and performance management. Collaborate with client operational leaders to scale staffing levels up or down based on volume fluctuations. Compliance & Audit Standards Enforce strict adherence to legal compliance, Right to Work verifications, background checks, safety certifications, and client-specific onboarding criteria. Ensure complete and accurate documentation maintenance across systems prior to shift start dates. Support internal and external audits by maintaining accurate compliance trails and reports. Data Tracking & Reporting Maintain real-time records in ATS and internal databases, tracking fulfilment rates, attendance, and turnover. Prepare and present regular operational performance reports and action plans for internal leadership and client reviews. Team Leadership & Process Optimisation Direct and support onsite coordinators or recruitment supervisors, offering operational guidance and mentorship. Continuously evaluate operational processes to improve candidate throughput, onboarding efficiency, and worker retention. About us Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round. Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication. It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.  Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank. Join our community and make an impact  Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve. You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.  We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.  And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.  If you're ready to make a real impact at scale, you're in the right place. Proud to champion equality At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.